Please review the details below and plan accordingly with your study team for managing your REDCap projects during times when REDCap Team is out of the office.

  • Email
    The REDCap Team will not be responding to any email requests for help or support.

  • Project Operations
    Requests related to project operations will not be processed. Examples include:
    • Request for a new project.
    • Request for a project copy.
    • Request to move project to production.
    • Request to approve production changes.
    • Request or to create or renew accounts for external users.

  • Drop-in Sessions
    Drop-in sessions are not held.

  • Survey Training Registrations
    Sign ups for Survey training will not be processed.

  • External Accounts
    Requests for new accounts or help re-setting passwords will not be processed

  • Pre-Production Reviews for Survey Projects
    As a reminder, a pre-production review is required for all survey projects. The review is conducted at drop-in. We conduct pre-production survey reviews with personnel who have completed our survey training and who have finalized with us, and tested, the survey set up and survey distribution in their project.

  • Technical Support if System Rendered Unavailable
    Contact octrihlp@ohsu.edu if REDCap is down or there is a critical error that renders the entire unavailable.

Questions or Concerns

If you have questions or concerns, contact us at redcap@ohsu.edu.

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