Overview

Remote Desktop Gateway (RDG) allows authorized OHSU staff to remotely access an OHSU-managed Windows computer that is physically located on OHSU campus. Access is made with a Windows computer which has Remote Desktop Connection app installed.

Remote Desktop Gateway access is limited to ITG staff and pre-approved staff members only.

Before you start

  • You must have an active OHSU network account.
  • Your device must be connected to the internet.
  • Duo Mobile is required when connecting from outside the secure OHSU network.

    Remote Desktop Gateway access requires Duo Mobile push, using an iOS or Android device that is enrolled in Duo Mobile. You cannot use Duo hardware security tokens and passcodes for completing multi-factor authentication.

  • Your computer must have Microsoft Remote Desktop Connection app installed.
  • You must have prior approval to use Remote Desktop Gateway.

    If you need Remote Desktop Gateway access, submit an ITG Services Portal form through your department's IT Contact.

    Request an IT Consult - Have your IT Contact submit a request on your behalf. Include business justifications for Remote Desktop Gateway access.

Get the on-campus OHSU-managed Windows computer ready for Remote Desktop Gateway access

Follow these steps before connecting to the on-campus OHSU-managed Windows computer.

  1. Find the computer's Device ID. You will need this information when connecting remotely.
    Find the Device ID of an OHSU Computer, Phone or Printer - Learn how to get the Device ID.
  2. Enable the remote desktop feature on the OHSU-managed Windows computer.
  3. Keep your computer turned on and connected to the wired OHSU network at all times.

If the OHSU-managed Windows computer you are connecting to is turned off or is not connected to the OHSU network, ask someone in your department to connect it to the wired network.

Connect to an OHSU-managed Windows computer remotely

Follow these steps from the computer that you are using to connect.

  1. Open the Remote Desktop Connection app on your computer.
  2. Enter the OHSU-managed Windows computer's Device ID (with ohsu.edu added after the Device ID) in the Computer: field.
  3. Select Show Options.

    Remote Desktop Connection window. Computer field filled and highlighted. Show Options button selected.

  4. Select Advanced tab.
  5. In the Connect from anywhere section, select Settings…

    Remote Desktop Connection window. Advanced tab active and highlighted. Settings button selected

  6. Configure the RD Gateway Server Settings window as follows:
    • Connection settings: Select Use these RD Gateway server settings:
    • Server name: rdg.ohsu.edu
    • Use my RD Gateway credentials for the remote computer: Enable
  7. Select OK.

     Remote Desktop Connection window. Connection settings, Server name, and Use my RD Gateway credentials for the remote computer fields highlighted.

  8. Select Connect.

    Remote Desktop Connection window. General tab active. Connect button selected.

  9. Enter your OHSU network ID (in OHSUM01\username format) and enter your password.
  10. Select OK.

     Windows Security Enter your credentials prompt. Username field filled. Password field filled and highlighted. OK selected.

  11. At the Logon Message security prompt, review the notice. Select the I understand and agree to the terms of this policy checkbox and select OK.

    Logon Manager This is a private system notice prompt. I understand and agree to the terms of the policy enabled and highlighted.

  12. Use Duo Mobile to complete the login process.
  13. It may take up to a minute to initially connect to your OHSU-managed Windows computer. If The identity of the remote computer cannot be verified prompt appears and the Certificate name ends in ohsum01.ohsu.edu, select Yes.

    Remote Desktop Connection, The identity of the remote computer cannot be verified prompt. Yes button selected.

  14. The remote desktop loads.

    Remote Desktop window shown. Notepad window with You have successfully connected to the remote computer message shown.

Disconnect from an OHSU-managed Windows computer

After you are finished working with the remote OHSU-managed Windows computer, disconnect using these steps.

  1. Close the Remote Desktop Connection's desktop window.

    Remote Desktop Connection desktop. Close box selected.

  2. At Your remote session will be disconnected prompt, select OK.

     Remote Desktop Connection, Your remote session will be disconnected prompt. OK button selected.

  3. The Remote Desktop Connection closes.

Apps that are open on the remote OHSU-managed Windows computer will stay open even after you have disconnected from it.


Reference: Troubleshoot connection issues

If you experience issues with making a Remote Desktop Gateway connection, check the following:

Remote OHSU-managed Windows computer is offline

Make sure that the on-campus OHSU-managed Windows computer is connected to the wired OHSU network. If you are unsure, contact the ITG Service Desk.

Connection timeout

Remote Desktop Gateway connections will time out and disconnect after 8 hours. Close the connection and reconnect.

Duo Mobile authentication and lockout

If you do not immediately respond to Duo Mobile push notifications (within a minute), the system fails to log in. Repeated login failures will result in a lockout.

Slow internet connections

Dropped or unsuccessful Remote Desktop Gateway may happen if your internet connection is slow.

Avoid using cellular-based 5G services

ITG recommends that employees avoid cellular-based 5G internet services, such as those offered by T-Mobile, Verizon and AT&T. While this service may work for personal needs, it is not reliable enough for business purposes at OHSU. When using 5G home internet, employees may experience connectivity issues which would impede the ability to complete one’s essential duties. 

ITG does not troubleshoot internet connectivity issues for any remote connections.

Diagnosing and troubleshooting connection issues for non-OHSU networks are responsibility of the customer.

Additional resources

Remote Access - Find other support articles for remote access.

Access Tools and Services - Find resources for IT services, including remote access.

Working Remotely - Find resources for remote and flexible work.

This article applies toITG staff and users with pre-approved Remote Desktop Gateway access
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Keywordsremotely access an OHSU computer with Windows Remote Desktop Gateway

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