- Atlassian Apps
- Add Comments to Jira Tickets (for OHSU customers)
- How It Works: Jira Configuration Items (CI)
- How It Works: Jira Ticket Notifications for IT Support (ITSUP)
- Manage Comments for IT Support (ITSUP) Jira Tickets
- Manage Jira Approvals
- Manage Jira Query Language (JQL) Search Filters
- Manage Your Jira Dashboards
- Request a Confluence Wiki Space
- Request a Jira Project
- Use OHSU ITG Services Portal
- Connectivity
- Connect an Android Phone to OHSU-Secure Wireless Network
- Connect an iPhone or iPad to OHSU-Secure Wireless Network
- Connect a Personally Owned Windows PC Wirelessly (No ITG Support)
- Connect to Eduroam Wireless Network
- Connect to OHSU Public Wireless Network
- Forget Network Connection Settings
- Frequently Asked Questions: Network Jacks
- Frequently Asked Questions: OHSU-Secure Wireless Network
- Email Account
- Add Shared Calendars to Outlook
- Create an Automatic Reply for a Shared Mailbox
- Create and Insert Signatures in Outlook
- Create a Personal Contact Group (Distribution List) in Outlook
- Exchange Online Web (Outlook Web App) Access Your OHSU Email Account
- Find and Recover Deleted Email Items
- Frequently Asked Questions: Blocked Email Attachments
- Frequently Asked Questions: Email Filters
- Frequently Asked Questions: Maximum Email Size and Number
- How It Works: Accessing Email on Your Smartphone
- How It Works: Broadcast Email (More Than 50 Recipients)
- How It Works: Share and View Outlook Inbox and Calendar
- Manage Outlook Groups (Distribution Lists)
- Manage Your Incoming Emails (With Filters and Anti-Phishing Tools)
- Open Additional Mailboxes in Outlook Web App (Web Mail)
- Outlook: Add Additional Mailboxes
- Outlook: Best Practices for Calendars
- Outlook: Create an Automatic Reply (Out of Office Alert)
- Outlook: Fix Mobile Email Setup Issues (Caused by Too Many Devices)
- Outlook 365: Set up Your Email Account
- Outlook 365 for Mac: Set up Mailboxes
- Outlook 365 for Windows: Install ViewMail for Outlook
- Outlook for Windows: Change Permissions for a Shared Calendar
- Outlook Groups (Distribution Lists): Manage Group Members
- Report Phishing Emails
- Report Phishing Emails with PhishAlarm
- Save Outlook Calendar Items in Other Locations (For Shared Accounts)
- Send Email Securely
- Use PhishAlarm on Mac Computers
- Use PhishAlarm on Windows Computers
- View Outlook Calendar Availability
- Email Archive
- Encryption
- File and Removable Media Protection (FRP): Access a Removable Storage Device from Non-Managed Computers
- File and Removable Media Protection (FRP): Convert Dell Data Protection Removable Storage Device to FRP (ITG-Assisted)
- File and Removable Media Protection (FRP): Convert Dell Data Protection Removable Storage to FRP (Do-It-Yourself)
- File and Removable Media Protection (FRP): Encrypt a Removable Storage Device
- File and Removable Media Protection (FRP): Install FRP on a Non-Managed Windows Computer
- File and Removable Media Protection (FRP): Move Dell Data Protection Removable Storage to Apricorn Drive
- File and Removable Media Protection (FRP): Move Dell Data Protection Removable Storage to the Cloud
- File and Removable Storage Protection (FRP): Frequently Asked Questions
- Frequently Asked Questions: Apricorn Self-Encrypting Drives
- Frequently Asked Questions: Dell Data Protection
- Frequently Asked Questions: Encryption
- Remove BitLocker Encryption from a Removable Storage Device
- Remove Dell Data Protection Encryption From a Removable Storage Device
- Uninstall Dell Data Protection on Personally Owned Computers
- Use Apricorn Self-Encrypting Drives
- Use Encrypted Removable Storage on Non-OHSU Computers
- File Management in the Cloud
- Hardware
- Check Warranty Status of OHSU Computers Hardware
- Find the Device ID of an OHSU Computer, Phone or Printer
- Find Your Computer's Operating System (OS) Version
- Frequently Asked Questions: Connecting Personally Owned Devices
- Frequently Asked Questions: Temporary Deployment Computers
- How It Works: Remediate Computers with Outdated Operating Systems
- How It Works: Repair for OHSU-Owned Computers and Devices
- Order Apple Products for Personal Use
- Recycle Computer Hardware and Accessories
- Reference: Technology Best Practices When Hiring New Remote Employees
- Replace Computers in OHSU Health Care Areas
- Return OHSU Equipment (for Employees)
- Return OHSU Equipment (for Managers)
- Return OHSU Technology Hardware (Surplus and Disposal)
- Turn Off Double-Sided Printing
- ITG Services Request
- Contact ITG Service Request Office (ISRO)
- Frequently Asked Questions: Computer, Printer and Other Hardware Purchases
- Frequently Asked Questions: IT Centralized Equipment Purchasing
- How It Works: Apple Adapters and Accessories
- How It Works: Computer Accessories
- How It Works: Fiscal Information for IT Orders
- How It Works: Hardware Returns (For In-Warranty Endpoints and Accessories)
- How It Works: OHSU Standard Printers
- How It Works: Order Apple Computers and Accessories
- How It Works: Order Dell Computers and Accessories
- How It Works: Request Standard Computers for OHSU Use
- Non-Standard Hardware Requests
- Order Adobe Subscriptions and Microsoft Licenses
- Order a Duo Security Token
- Order Computers and Laptops for OHSU Use
- Order Network Jacks Services (New, Heat, Cool, and/or Swing)
- Request a Computer and/or Phone Equipment Move
- Request Changes to a Computer Equipment (Reimage, Upgrade, Software Install)
- Request IT Centralized Equipment Purchasing Funding
- Kronos
- Mac
- Add a FileVault User to an OHSU Mac Computer
- Add a Networked Printer to an OHSU Mac Computer
- Encrypt Removable Storage Devices on a Mac Computer
- Encrypt Your Personally Owned Mac with FileVault (No ITG Support)
- Endpoint Protector: Frequently Asked Questions
- Endpoint Protector: How It Works
- Endpoint Protector: Install on an OHSU-managed Mac Computer
- Frequently Asked Questions: macOS Keychain
- Frequently Asked Questions: Monthly macOS Updates
- How It Works: Supported Versions of Mac Operating Systems at OHSU
- Install VMware Fusion on an OHSU Mac
- Map Network Drives on an OHSU Mac Computer
- Request Standard OHSU Windows Configuration on an OHSU Mac
- Upgrade macOS Operating System on an OHSU Mac Computer
- Use Self Service on a Mac Computer
- Microsoft Teams
- Miscellaneous
- Access or Log Into OCTRI Resources
- Frequently Asked Questions: Doximity Dialer
- Frequently Asked Questions: SAP Business Objects
- Frequently Asked Questions: Smartsheet
- How It Works: Enovate Sydekick Rounding Carts
- How It Works: OHSU Library Apps (EndNote, SAS, SPSS)
- How It Works: Panasonic Panafax UF-6200
- Install Adobe Software on an OHSU Computer
- Log into LinkedIn Learning (Formerly Lynda.com)
- Manage IT Contacts Membership for Your Department
- Reference: Monthly Software Updates for OHSU-managed Computers
- Register for Cognos Analytics Training
- Request Access to Cognos Analytics Data
- Request Smartsheet Access
- Use Doximity Dialer
- Mobile Devices
- Check Operating System and Encryption Status on iOS and Android Devices
- Enroll an Android Device with Intelligent Hub
- Enroll an Apple iOS Device with Intelligent Hub
- Fix Configuration Errors in Epic Canto or Haiku
- Frequently Asked Questions: Mobile Device Management
- Get Boxer for OHSU Email on Your Personally Owned Mobile Device
- Get Web on Your Personally Owned Mobile Device
- Install and Configure Epic Haiku or Canto
- Intelligent Hub: Remove (Unenroll) Your Personally Owned Device
- Intelligent Hub: Reset Your Passcode
- Set a PIN and Activate Encryption on Android Devices
- Set a PIN and Activate Encryption on Apple iOS Devices
- Set up Boxer (Email) on an Android Device with Intelligent Hub
- Set up Boxer (Email) on an Apple iOS Device with Intelligent Hub
- Sync Intelligent Hub
- Update Your Android Device and Apps
- Update Your iOS Device and Apps
- Use Boxer for OHSU Email, Calendars and Contacts on Android Devices
- Use Boxer for OHSU Email, Calendars and Contacts on Apple iOS Devices
- Use the Mobile Device Management Self-Service Portal
- Use Your Android Device’s Built-in Mail App for OHSU Email (Requires Intelligent Hub)
- Use Your iOS Device’s Built-in Mail App for OHSU Email (Requires Intelligent Hub)
- Oracle
- Approve Oracle Workflow From a Mobile Device
- Change Your Personal Mailing Address in Oracle Employee Self Service
- Change Your W-2 or Paystub Options
- Frequently Asked Questions: Oracle Java Availability
- Manage Your Direct Deposits in Oracle Employee Self Service
- Save or Print Your Payroll Documents (W-2 form and Paystub)
- Remote Access
- Citrix Remote Access: Frequently Asked Questions
- Citrix Remote Access: Use Citrix Web Portal
- Citrix Virtual Workstation (VDI): How it Works
- Configure Drive Mappings for VPN Connections
- Connect to an OHSU Computer From a Mac Computer (Using Remote Desktop Gateway)
- Connect to the OHSU Network Using Virtual Private Network (VPN) Connection (Mac)
- Connect to the OHSU Network Using Virtual Private Network (VPN) Connection (Windows)
- Frequently Asked Questions: Citrix Remote Access Timeouts Explained
- Frequently Asked Questions: Technology for Remote Work
- Frequently Asked Questions: Virtual Private Network (VPN)
- How It Works: Virtual Desktop Infrastructure (VDI)
- Remote Desktop Gateway: Connect to an OHSU Computer From a Windows Device
- Submit a Flexible Work Arrangement Form
- Troubleshoot VPN Connections
- Research Apps
- Research Data Network
- (Obsolete) How It Works: VMWare Horizon Virtual Desktop (Research Data Network)
- Research Data Network (RDN): Access a Networked Computer
- Research Data Network (RDN): Connect to a macOS Computer Inside a Network Segment
- Research Data Network (RDN): Connect to a Windows Computer Inside a Network Segment
- Research Data Network (RDN): Frequently Asked Questions - Information for Prospective Labs
- Research Data Network (RDN): Frequently Asked Questions - Use and Manage Devices
- Research Data Network (RDN): Get Started
- Research Data Network (RDN): How It Works - ConnectWise Control and Access
- Research Data Network (RDN): How It Works - Level of IT Support Provided for Devices
- Research Data Network (RDN): Prepare Your Computer for Connecting (Advanced Steps)
- Research Data Network (RDN): Use the Device Management Portal
- RightFax
- Fix Incorrect RightFax Groups
- Frequently Asked Questions: RightFax
- Frequently Asked Questions: RightFax Status Codes
- Install and Set Up RightFax on OHSU Windows Computer
- Manage Your Department's RightFax Users (Add/Move/Change)
- Request Access to RightFax
- Request New RightFax Services for Your Department
- Send a Fax Through RightFax
- Troubleshoot RightFax Issues
- View Inbound Faxes in RightFax
- Security
- Change an OHSU Network Account Password
- Frequently Asked Questions: Malware and Infected Computers
- Frequently Asked Questions: Multi-Factor Authentication
- Frequently Asked Questions: OHSU Passwords
- Frequently Asked Questions: Security Reviews and Exceptions
- Frequently Asked Questions: Understanding Phishing
- Frequently Asked Questions: Web Filtering at OHSU
- How It Works: Cloud Storage Services at OHSU
- How It Works: Web Filtering (URL and Port Integrity)
- How It Works: Web Security
- Initiate a Security Review
- Reference: Required Security Software for Connecting to the OHSU Network
- Request a Security Exception
- Set Up Your User Account in Duo Multi-Factor Authentication
- Use Duo Self-Service Portal
- Spok Mobile
- Create and Use Spok Mobile Templates
- Forward, Copy or Delete Spok Mobile Messages (Android)
- Forward, Copy or Delete Spok Mobile Messages (Apple)
- Frequently Asked Questions: Spok Mobile
- How It Works: Spok Mobile Notifications
- Send a Message within Spok Mobile
- Spok Mobile: Quick Reference Guide - Android
- Spok Mobile: Quick Reference Guide - iOS
- Unified Communications
- Aceyus Report Viewer: How it Works
- Aceyus Report Viewer: Run Reports
- Arrange a Conference Call
- Change an OHSU Desk Phone's User and/or Extension
- Change an OHSU Voicemail's Assigned Name or Type
- Change Your Contact Center's Staff Assignments (Re-Skill)
- Change Your Messaging Status
- Discontinue Services for an OHSU Phone Number (Extension)
- Frequently Asked Questions: ITG Services Billing
- Frequently Asked Questions: On Call Services
- Frequently Asked Questions: Secure Messaging at OHSU
- Frequently Asked Questions: Spok Mobile for Managers
- Frequently Asked Questions: Webex Phone Service
- Frequently Asked Questions: ZVRS Z70 Sign Language Phone
- How It Works: CapTel 840i Captioning Phone
- How It Works: Cisco 7925 VoIP Phone
- How It Works: Cisco 7937 Conference Phone
- How It Works: Cisco Finesse for Agents User Interface Comparison (11.6 and 12.6)
- How It Works: Cisco Phone Model 7965
- How It Works: Cisco Phone Model 88xx
- How It Works: Doximity to Webex Transition
- How It Works: Extension Mobility
- How It Works: ZVRS Z70 Sign Language Phone
- Make International Calls From Your Unified Communications Phone
- Manage Your Single Number Reach Service
- Move an OHSU Phone Number (Extension) from One Desk Phone to Another
- Obtain a Temporary Replacement Cell Phone or Smartphone
- Order a Headset or Accessory for Your Desktop Phone
- Order a New Desktop Phone
- Order Services for OHSU Phones and Contact Centers
- Quick Start Guide: Cisco 7965 VPN Phone
- Quick Start Guide: Cisco 88xx VPN Phone
- Quick Start Guide: Cisco Finesse for Agents
- Quick Start Guide: Cisco Finesse for Supervisors
- Quick Start Guide: Voice Connect
- Record Voicemail Greetings
- Reference: VPN Phone Operating Level Agreement
- Report a Lost or Stolen OHSU Mobile Device
- Request Contact Center Tools
- Request New Voicemail for User's Existing Extension
- Set up Webex Mobile Call Forwarding
- Set Up Your OHSU Desk Phone for Remote Use
- Set Webex as the Call System in Spok Mobile
- Stop Mobile Device Service
- Transfer an OHSU Mobile Device to a Personally Owned Device
- Travel Internationally with an OHSU Mobile Device
- User Guide: Cisco 88xx VPN Phone
- User Guide: NICE Inform
- User Guide: Smart Web
- User Guide: Spok Mobile
- User Guide: Vocera
- Voicemail: Retrieve Voicemail for Individual and Department Phone Numbers (Extensions)
- Webex: Install the Webex App
- Webex: Manage Mobile Notifications
- Webex Phone Service: How it Works
- Webex Phone Service for Contact Centers: How it Works
- User Accounts
- Ask General User Account Questions
- Change Your Personal Information for OHSU's IT Systems
- Deactivate an OHSU User Account
- Identity & Access Management (IAM): Frequently Asked Questions
- Identity & Access Management (IAM): Grant Full Access to a Shared or Resource Mailbox
- Identity & Access Management (IAM): Manage Data Stewards
- Identity & Access Management (IAM): Manage Delegates (Forwarding Users)
- Identity & Access Management (IAM): Reference
- Identity & Access Management (IAM): Reference - Approval Roles
- Identity & Access Management (IAM): Remove Access
- Identity & Access Management (IAM): Request Access to an Existing X: Drive Folder
- Identity & Access Management (IAM): Request Email Extension For Exiting Employee
- Identity & Access Management (IAM): Request Network and Email Access for Temporary User Profile (TUP) Accounts and PO External Accounts
- Identity & Access Management (IAM): Request Remote Access
- Identity & Access Management (IAM): Request User Access Based on Someone Else
- Identity & Access Management (IAM): Review Requests
- Identity & Access Management (IAM): Track Requests
- Manage Your Users with Active Roles Server (ARS)
- Request Access to Health Care Applications
- Request a New Outlook Email Distribution Group
- Request a New Outlook Shared Calendar
- Request a New Outlook Shared Mailbox
- Request a New Outlook Shared Room Calendar
- Request New X: Drive Folder and/or Security Group
- Request Student Information System Access
- Temporary User Profile (TUP): Add Additional Roles for an Account
- Temporary User Profile (TUP): Create a New Profile
- Temporary User Profile (TUP): Extend or Deactivate Access
- Temporary User Profile (TUP): Find an Existing Account
- Temporary User Profile (TUP): Manage a Company Profile
- Temporary User Profile (TUP): Update an Account
- Update Access for Transferring Employees
- Update Your Display Name, Network ID and/or Email Address
- Web
- Webex
- Best Practices: Online Meetings
- Turn Off Unnecessary Webex Notifications
- Webex: Add Webex Meeting Information to an Existing Outlook Appointment
- Webex: Assign Cohost for a Meeting
- Webex: Conduct an Online Class
- Webex: Customize the Webex Desktop App
- Webex: Export Attendance List
- Webex: Host a Webinar or Large Meeting
- Webex: How It Works
- Webex: Install and Use the Smartphone or Tablet App
- Webex: Install Webex Meetings App
- Webex: Join a Meeting
- Webex: Manage Breakout Rooms
- Webex: Manage Video Meetings for Inpatient Rounding
- Webex: Schedule a New Meeting
- Webex: Troubleshoot Audio and Video Issues
- Webex: Use with a Personal Computer
- Windows
- Add a Networked Printer to an OHSU-Managed Windows Computer
- Back Up Your Files From an OHSU Windows Computer to Your H: Drive
- Clear Java Cache on a Windows PC
- Configure Multiple Monitors on an OHSU Windows 10 Computer
- Frequently Asked Questions: Administrator Access on OHSU Computers
- Frequently Asked Questions: Monthly Windows Updates
- Frequently Asked Questions: OHSU Computer Basics
- How It Works: Supported Versions of Microsoft Windows at OHSU
- Image an OHSU Windows Computer (IT Contacts Level 3 Only)
- Learn About the New Features of an OHSU Windows 10 Computer
- Log into an OHSU Windows PC
- Map Network Drives on an OHSU Windows Computer
- Restore Previous File Versions From an X: or H: Drive Folder
- Search for Programs and Files on an OHSU Windows 10 Computer
- Set up Network Printer for Banner or Oracle AIS Printing
- Set Your Default Apps on an OHSU Windows Computer
- Troubleshoot an OHSU Computer
- Turn Off Notifications on a Windows 10 Computer
- Turn on Browser Pop-up Windows
- Update Your OHSU Computer to Windows 10 Version 22H2
- Use Microsoft Store on an OHSU Windows Computer
- Use Windows Software Center on an OHSU Computer
Overview
Content Tools